Manel Mansouri

Summary of Qualifications

• Conducted lead generation campaigns and qualified potential clients
• Maintained CRM records and contacted prospects via email and phone
• Collaborated with the CEO to refine outreach strategy
• Analyzed campaign success metrics and reported conversion rates
• Assisted in improving onboarding and follow-up processes

Professional Experience

• MG MAXI – Magasin Général, Mednine – Intern | Sep 2024
  • Participated in the "1000 Stages" national internship program
  • Assisted with merchandise reception, stock management, and cashier operations
  • Gained experience in retail customer journey and commercial animation
  • Observed store management, HR practices, and overall business processes
• Table Finder – Digital Planet – Lead Generation Specialist | Jan 2024 – Present
  • Conducted lead generation campaigns and qualified potential clients
  • Maintained CRM records and contacted prospects via email and phone
  • Collaborated with the CEO to refine outreach strategy
  • Analyzed campaign success metrics and reported conversion rates
  • Assisted in improving onboarding and follow-up processes
• DOH / Ambulatory Healthcare Services, Abu Dhabi – Intern | Jul – Aug 2024
  • Assisted in managing patient records, insurance files, and appointment systems
  • Provided front-desk support and directed patients to respective departments
  • Prepared documentation for medical invoicing and claim processing
• EMER Dubai – Intern | Jul – Aug 2024
  • Guided clients through documentation required for work permits and residency visas
  • Handled intake forms, document verification, and follow-up scheduling
  • Coordinated between clients and public sector representatives for status updates
• Émirate Délta – Economic Advisor | Oct 2022 – Dec 2023
  • Conducted market research and economic feasibility studies for internal strategy
  • Drafted briefing reports on emerging economic trends and competition threats
  • Supported client proposal development by providing sector-specific data

Education

• University of Tübingen, Germany – Management Studies (Exchange Program) | Apr 2025 – Present
  • Enrolled in international business and strategic management courses
  • Collaborated with global peers on research and simulations
  • Participated in intercultural business seminars and presentations
• Higher Institute of Business Administration, Sfax, Tunisia – Bachelor's in Management | Sep 2022 – Present
• Emtiyéz Private High School, Sfax, Tunisia – Baccalaureate in Economics and Management | 2022

Erasmus+ Exchange Program

• Receiving Institution: University of Tübingen, Germany
• Sending Institution: University of Sfax, Tunisia
• Learning Duration: Oct 2025 – Feb 2026
• Language of Instruction: English (C1 Level)
• Contact Person: Fatma Ghorbel – fatma.ghorbel@usf.tn
• Receiving Contact: Eberhard Karls – exchange@wiwi.uni-tubingen.de

Erasmus+ Exchange Curriculum

• Tutorial on Taxes and Business Strategy – 9 ECTS
• Taxes and Business Strategy – 9 ECTS
• Managing Across Cultures – 9 ECTS
• Tutorial on Organizational Economics – 3 ECTS

Projects

• Case Study – International Business Simulation | University of Tübingen (2025)
  • Led a 4-member team targeting the EU healthcare market
  • Presented to academic panels and gained high ratings
• Process Improvement Proposal | Digital Planet (2024)
  • Designed a new onboarding system reducing admin time by 30%

Certificates & Conferences

• Certificate of Participation – Best Initiatives Competition
  Organized by Higher Institute of Business Administration, Sfax – May 2023
• Certificate of Participation – Best Entrepreneurial Competition
  Recognized at Emtiyéz Private High School, Sfax – October 2022
• Internship Certificate – Digital Planet (Table Finder)
  Completed as Lead Generation Specialist under CEO Dr. Ahmed Hanafy – December 2024

Skills & Languages

Soft Skills

Languages

Interests

Sports: Swimming

Arts: Singing, Cinema

Culture: Travel, Language Learning, Intercultural Exchange

References

Available upon request.